Customers

Telecommunications

Brightpoint is one of the World´s largest distributors of mobile phones and associated spares and accessories. Some of the industry’s most successful mobile phone manufacturers, network operators, MVNOs, retailers and dealers rely on Brightpoint to distribute their devices, expand their sales channels and transform their logistical challenges into revenue opportunities.

hybris made it possible for Brightpoint to realise their vision of delivering state-of-the-art webshops by being able to develop building blocks and combine these in new ways to create highly individualised sites. To date they have over 50 Telco webshops, including Telia Sonera, Sprint (US), Three (Hutchison 3G, Denmark) and Nokia. This multi-tennant roll out approach means that each site can be implemented at low cost, extremely efficiently, providing clear brand differentiation for their customers.
Ericcson is a world-leading supplier of telecommunications equipment. They required a solution to manage all of their products and documents. Hybris’ Product Content Management solution (PCM) was chosen as the platform to support 20,000 internal users and 300 editors.

The entire Ericcson product catalogue resides in the hybris PCM and customers and partners access this information over the extranet, whilst information is shared internally over the intranet using Microsoft Sharepoint. The PCM is also fully integrated with SAP and delivers consistent communications to all partners and customers world-wide. www.ericsson.com
Lebara provides very low rates and instant connections for international mobile calls that run over high quality networks. Its’ multilingual customer service supports its key target market of international communities and migrant workers. Lebara places great emphasis on communicating with customers on their terms and giving them online assistance, and this has extended into their implementation of e-commerce.

hybris B2C Commerce is supporting Lebara’s web channel, delivering web content management, ratings and reviews, internationalisation, content and digital asset management plus product and price information. In addition, it integrates with third party services, such as store locator, a payment gateway, analytics, call data records and text and email service providers. www.lebara.de
Telmore is a Danish VMNO (Virtual Mobile Network Operator), 100% owned by Danish Telecoms operator TDC. They are an online-only company with no retail outlets and are focused on providing excellent customer experience at the lowest optimal cost. All services are available as ‘self-service’ through the Telmore website and customers have an online account which is used for all purchases.

Telmore launched a B2C Commerce solution in 2008, fully integrated with Customer Care and achieved on-line sales growth of over 100% in the first year. They have a multi-site WCMS managing www.telmore.dk, mobil.telmore.dk, musik.telmore.dk, shopmore.telmore.dk and minmobil.telmore.dk. Through the integration of the hybris customer care module customer satisfaction has improved, resulting in greater customer retention and increased average revenues per user. www.telmore.dk
H3G is a member of the HWL group of 3G companies, which includes 3G operations in Australia, Austria, Denmark, Hong Kong, Ireland, Italy, Macau and Sweden. They have 3 million active customers in the UK and over 16 million worldwide.

Their challenge is to improve the current web based eCommerce experience by integrating a new ‘Digital Commerce’ solution within www.three.co.uk. The hybris solution extends to numerous on-line and off-line channels to drive a much enhanced customer experience for on-line sales and service. As well as replacing the existing 3Store online e-commerce supplier with hybris they have integrated this with their fulfilment solution, supporting pay monthly and 'Pay as you Go’ services. www.three.co.uk